Consumer: Satisfaction and Protection

Consumer Rights Quiz

1. Which of the following is NOT a right of a consumer?

Right to be heard
Right to choose
Right to sell
Right to safety

2. What is the purpose of consumer protection laws?

To ensure the quality of goods and services
To protect businesses from unfair competition
To promote economic growth
To increase government revenue

3. Which organization is responsible for setting and enforcing product safety standards in India?

Consumer Protection Council
Bureau of Indian Standards (BIS)
National Consumer Helpline
Consumer Education and Research Centre (CERC)

4. What is the meaning of "consumer exploitation"?

Consumers buying too many products
Businesses taking advantage of consumers
Consumers not paying for goods
Businesses going out of business

5. Which of the following is NOT a common consumer complaint?

Defective products
Misleading advertising
Fair prices
Unfair business practices

6. What is the role of consumer courts?

To educate consumers about their rights
To resolve disputes between consumers and businesses
To set prices for goods and services
To investigate businesses for fraud

7. What is the importance of consumer awareness?

It helps consumers make informed decisions
It protects businesses from lawsuits
It increases the cost of goods and services
It reduces the need for consumer protection laws

8. Which of the following is a common method of consumer redressal?

Negotiation
Legal action
Boycott
All of the above

9. What is the meaning of "consumer redressal"?

The process of seeking compensation for a loss
The act of buying a product
The right to return a product
The responsibility of a business to provide a warranty

10. Which organization is responsible for promoting consumer awareness in India?

National Consumer Helpline
Consumer Education and Research Centre (CERC)
Consumer Protection Council
Bureau of Indian Standards (BIS)

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